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Video Processing Error
Video Processing Error
Patrick Sculley avatar
Written by Patrick Sculley
Updated over a week ago

So you uploaded a video that has failed during the processing step, so now what?

For the most part, videos uploaded to PixelMixer are processed and posted successfully, but video encoding is both an art and science so it does occasionally happen that a file fails to process correctly.

If this happens to you, do not fret! Your video file is safe and we will do our best to make sure the issue is resolved. Whenever this happens, the support staff at PixelMixer is automatically notified and we generally resolve the issue within 30 minutes. However, if you want to make sure we are on top of it, please feel free to message or email us.

We do not recommend trying to re-upload your file because this will slow down the process and also cause some confusion once the issue is resolved.

If you were importing a meeting from Zoom using our Zoom Import feature when the failure occurred, you may need to check your Zoom Cloud Recording Security settings to make sure that the "IP Address Control" setting is not preventing PixelMixer from downloading your recordings.

You can find these settings by logging in to your Zoom account as an admin, and then going to Admin -> Account Management -> Account Settings -> Recordings (tab) and then scrolling down to the Cloud Recordings Section:

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